cps frequently asked questions

What is the service called?
The service is known in the industry as Carrier Pre-Selection. This name was developed by OFTEL who regulate the UK Telecoms market.

What sort of savings can I expect?
We would typically expect to save our customers at least 30% against BT pricing. However, The Telecom Broker can create bespoke tariffs for individual customers dependent on the volume and type of calls they make.

Will I need to change my numbers?
No your numbers will stay exactly as they are.

I am already enjoying cheaper call costs through a different carrier; can I still move to The Telecom Broker and expect to make further savings?
YES! In most cases we would still expect to save you a further 15-20% against other major carriers. Contact us with your latest bill and let us discuss your needs.

Will you need to send an engineer out to re-program my switch?
NO! BT will activate this service at your local exchange. We do not need to send any engineers out to adjust your telecoms equipment.

Will I need to dial a code before each number I call?
NO! Bt will activate this service at your local exchange. You will not need to dial any access codes to take advantage of this service.

Will I need to install a router box on my phone lines?
NO! BT will activate this ser vice at your local exchange. You will not need to add any equipment to your phone lines.

How do you bill my company?
You will receive a fully itemised bill for your call charges every month. Payment is usually collected via Direct Debit fourteen days later.

Can I expect any other charges?
No.

Do I have to make every call using The Telecom Broker?
No! You will be able to make calls through any other provider with whom you have arranged services (including BT) by dialling an indirect access code before the number you want to call.

Will I need any new phone lines or equipment?
No! You will operate with the same lines and equipment as you do now. However, if you want to order new lines for a specific application or new location, The Telecom Broker can provide you with these, including DSL, Analogue and Digital ISDN lines.

Can I change my service provider later?
YES! We do everything in our power to ensure that our customers get the best possible mix of service, quality and pricing, but if at any time you are not satisfied with our service you can switch to any other company by giving us 30 days notice.

What if I change my address?
If you change your address you must contact us as soon as possible and we will switch your service to your new address.

What if I change my telephone numbers?
If you change your phone numbers, you can contact us and we will switch your service over to your new numbers. This works in the same way if you wish to add any new numbers.

What if I have Teleworkers working for me?
It does not matter how many numbers you wish to add to the service, we can include them all on your account. This includes any staff you have working from home. You would still receive a consolidated bill each month with all the numbers the service is active on and the calls that each number has made.